Terms of Service

Last updated: January 24, 2026

1. Acceptance of Terms

By accessing or using OpenBoxes Lift ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

OpenBoxes Lift is a cloud-based supply chain management platform designed for organizations of all sizes. The Service includes:

  • Inventory management and tracking
  • Order and procurement management
  • Reporting and analytics
  • API access for integrations
  • Data backup and recovery

Features may vary based on your subscription tier.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must be at least 18 years old to create an account.

4. Subscription and Payment

4.1 Free Trial

New accounts receive a 30-day free trial with full access to the selected tier's features. No credit card is required for the trial period.

4.2 Subscription Plans

After the trial period, you must subscribe to a paid plan to continue using the Service. Subscription fees are billed monthly or annually, as selected during signup.

4.3 Payment

You authorize us to charge your payment method for all fees due. All fees are non-refundable except as expressly stated in these Terms.

4.4 Plan Changes

You may upgrade your plan at any time, with prorated charges applied immediately. Downgrades take effect at the end of the current billing period.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Transmit malware or other malicious code
  • Violate the rights of others, including intellectual property rights
  • Use the Service to send spam or unsolicited communications
  • Resell or redistribute the Service without authorization

6. Data Ownership

6.1 Your Data

You retain all rights to the data you upload to the Service ("Your Data"). We claim no ownership over Your Data.

6.2 License Grant

You grant us a limited license to use, store, and process Your Data solely to provide the Service to you.

6.3 Data Export

You may export Your Data at any time using the Service's export functionality. Upon termination, we will make Your Data available for export for 30 days.

7. Service Level Agreement

We commit to the following uptime guarantees based on your subscription tier:

  • Shared: 99.0% monthly uptime
  • Dedicated: 99.5% monthly uptime
  • Enterprise: 99.9% monthly uptime

Scheduled maintenance windows are excluded from uptime calculations. We will provide at least 48 hours notice for scheduled maintenance.

8. Termination

8.1 By You

You may cancel your subscription at any time. Your account will remain active until the end of the current billing period.

8.2 By Us

We may terminate or suspend your account immediately if you breach these Terms, engage in fraudulent activity, or fail to pay fees when due.

8.3 Effect of Termination

Upon termination, your access to the Service will cease. We will retain Your Data for 30 days to allow export, after which it will be deleted.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPENBOXES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

Our total liability for any claims arising from the Service shall not exceed the fees paid by you in the 12 months preceding the claim.

10. Changes to Terms

We may modify these Terms at any time. We will notify you of material changes at least 30 days before they take effect. Your continued use of the Service after the changes take effect constitutes acceptance of the new Terms.

11. Contact Information

For questions about these Terms, please contact us at:

Email: legal@openboxes.cloud
Address: OpenBoxes Solutions LLC, 123 Main Street, Boston, MA 02101