Terms of Service

Last updated: May 14, 2026

1. Acceptance of Terms

By accessing or using OpenBoxes Lift ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

OpenBoxes Lift is a cloud-based supply chain management platform designed for organizations of all sizes. The Service includes:

  • Inventory management and tracking
  • Order and procurement management
  • Reporting and analytics
  • API access for integrations
  • Data backup and recovery

Features may vary based on your subscription tier.

3. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

You must be at least 18 years old to create an account.

4. Subscription and Payment

4.1 Free Trial

New accounts receive a 30-day free trial with full access to the Shared tier's features. A valid payment method is required to start the trial. Your payment method will not be charged during the trial period. If you do not cancel before the trial ends, your payment method will be charged the then-current subscription fee for the billing interval you selected at signup.

4.2 Subscription Plans and Billing Intervals

Subscription fees are billed in advance on a monthly or annual cycle, as selected during signup. The billing interval can be changed at any time from the Billing settings page in your account. Changes are prorated against the current period.

4.3 Founding-Member Pricing

Accounts created on or before December 31, 2026 receive founding-member pricing: 50% off the regular subscription rate for 24 billing cycles starting on the first paid invoice. The discount is applied automatically; no coupon code is required. After the 24th billing cycle the regular rate applies. If you cancel your subscription, the discount terminates and does not restore on re-subscription. The discount applies to subscription fees only and does not affect taxes or one-time charges.

4.4 Taxes

All fees are exclusive of applicable sales tax, use tax, value-added tax, goods and services tax, and any similar government-imposed taxes. We calculate and collect such taxes automatically via Stripe Tax based on the billing address you provide and remit them as required by law.

4.5 Payment

You authorize us to charge your payment method for all fees due. If a charge fails, we will retry the charge according to standard payment-recovery practices and notify you. If we are unable to collect after multiple retries, your account may be suspended until the balance is settled.

4.6 Refund Policy

All fees are non-refundable except as expressly stated in these Terms or required by applicable law. If you cancel a subscription, you will retain access through the end of the period you have already paid for; no prorated refund is issued for the unused portion. If we materially fail to meet our Service Level Agreement (Section 7) you may be eligible for a service credit.

4.7 Plan Changes

You may upgrade your subscription tier at any time. Upgrades are billed prorated for the remainder of the current period. Downgrades take effect at the end of the current billing period. Tier downgrades may not be available if your usage exceeds the new tier's limits.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose
  • Attempt to gain unauthorized access to the Service or its systems
  • Interfere with or disrupt the Service
  • Transmit malware or other malicious code
  • Violate the rights of others, including intellectual property rights
  • Use the Service to send spam or unsolicited communications
  • Resell or redistribute the Service without authorization

6. Data Ownership

6.1 Your Data

You retain all rights to the data you upload to the Service ("Your Data"). We claim no ownership over Your Data.

6.2 License Grant

You grant us a limited license to use, store, and process Your Data solely to provide the Service to you.

6.3 Data Export

You may export Your Data at any time using the Service's export functionality. Upon termination, we will make Your Data available for export for 30 days.

7. Service Level Agreement

7.1 Uptime Commitment

We commit to 99.0% monthly uptime for the Shared tier and 99.5% for the Dedicated tier, both available for self-serve signup. Uptime is measured as the percentage of total minutes in a calendar month during which the Service is available to handle customer requests. The service-credit schedule in Section 7.3 applies to the Shared and Dedicated tiers.

Enterprise is offered under an individual agreement rather than these standard Terms. Any Enterprise uptime commitment (a 99.9% monthly target is available) and its associated service-credit remedy are defined in that customer's signed Enterprise agreement, which controls over this Section for Enterprise customers.

7.2 Excluded Downtime

The following periods are excluded from uptime calculations:

  • Scheduled maintenance window: Sundays from 02:00 to 04:00 Pacific time (UTC-7 or UTC-8 depending on Daylight Saving). We reserve this window for Liquibase migrations, Helm upgrades, and infrastructure changes that may require brief downtime. Most weeks the window passes with no observable impact; when a planned change is going to take downtime, we announce it on the status page and via email at least 24 hours in advance.
  • Emergency maintenance required to address security or stability issues, with as much advance notice as the urgency permits
  • Downtime caused by factors outside our reasonable control, including force majeure events, internet/DNS issues outside our infrastructure, or customer-caused issues
  • Downtime caused by your software, hardware, or third-party integrations not supplied by us

7.3 Service Credits

If monthly uptime falls below 99.0% in a billing cycle, you may request a service credit. Credits are calculated as a percentage of the monthly fee for that cycle, applied against your next invoice:

  • 98.0% to 98.99% uptime: 10% credit
  • 95.0% to 97.99% uptime: 25% credit
  • Below 95.0% uptime: 50% credit

Service credits are your sole and exclusive remedy for any uptime failure. To request a credit, contact support@openboxes.cloud within 30 days of the affected month.

8. Termination

8.1 By You

You may cancel your subscription at any time from the Billing settings page in your account. Cancellation takes effect at the end of the current billing period; you will retain full access until then. You may also close your account entirely, which initiates the data-retention process described in Section 8.3.

8.2 By Us

We may suspend or terminate your account if you materially breach these Terms, engage in fraudulent activity, fail to pay fees when due, or use the Service in a manner that threatens the security or stability of our infrastructure. Where practical we will provide notice and an opportunity to cure before terminating; immediate termination is reserved for security or legal-compliance reasons.

8.3 Effect of Termination and Data Retention

Upon cancellation or account closure your access to the Service ends at the end of the current paid period. We then retain Your Data for a 30-day soft-delete window during which you may recover the account by contacting support. After the soft-delete window, Your Data (including the underlying OpenBoxes database schema) is destroyed.

For 30 additional days after the soft-delete window we retain anonymized account metadata (account record, subscription history, invoice records with PII redacted) to support finance and compliance obligations. This is fully described in our Privacy Policy.

Backups roll over on a 30-day cycle, so complete erasure including from backups can take up to 30 additional days after data destruction.

8.4 Data Export

You may export Your Data at any time during the subscription and during the 30-day soft-delete window by visiting the Account Settings page. Export downloads are available for 7 days after generation.

9. Warranty Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DATA WILL BE SECURE OR NOT LOST OR ALTERED.

You are solely responsible for your use of the Service, the data you upload, and any decisions you make based on the Service's output.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL OPENBOXES SOLUTIONS LLC OR ITS AFFILIATES, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, WHETHER ARISING IN CONTRACT, TORT, OR ANY OTHER THEORY OF LIABILITY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE TOTAL FEES PAID BY YOU TO US DURING THE 12 MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in those jurisdictions our liability is limited to the maximum extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless OpenBoxes Solutions LLC and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service in violation of these Terms or applicable law; (b) Your Data or the data you upload to the Service; (c) your violation of any third-party right, including any intellectual property or privacy right.

We will provide you with prompt notice of any such claim and cooperate reasonably in the defense.

12. Governing Law and Disputes

12.1 Governing Law

These Terms are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Jurisdiction

Subject to Section 12.3, the state and federal courts located in Suffolk County, Massachusetts have exclusive jurisdiction over any dispute arising from these Terms or the Service.

12.3 Informal Resolution

Before filing a formal claim, you agree to attempt to resolve any dispute by contacting us at legal@openboxes.cloud. We will work in good faith to resolve disputes within 30 days.

13. Changes to Terms

We may modify these Terms from time to time. We will provide notice of material changes by email to the address associated with your account and by posting the updated Terms with a new "Last updated" date at least 30 days before they take effect. Non-material changes (clarifications, typo fixes, formatting) may take effect immediately on posting.

Your continued use of the Service after the changes take effect constitutes acceptance of the updated Terms. If you do not agree to the changes you may cancel your subscription before they take effect.

14. Contact Information

For questions about these Terms, please contact us at:

Email: legal@openboxes.cloud
Mailing address: OpenBoxes Solutions LLC, Boston, Massachusetts, United States

For data-protection inquiries (rights of access, deletion, correction, portability), please see our Privacy Policy.