Simple, transparent pricing

Your payment method is collected at signup but nothing is charged during the 30 days. When the trial ends, your subscription simply continues on the plan you chose. If you cancel from the portal's billing section before the trial ends, you won't be charged, and you can export your data at any time.

Yes. Moving between Shared and Dedicated is arranged through support. Message us from the portal chat or email support@openboxes.cloud. Because the two run on different infrastructure, your data has to be moved: your billing changes to the new plan when the change is placed, our team moves your data, and we email you to agree a cutover window during which your instance is unavailable. It is the same in reverse, moving from Dedicated back to Shared. Switching between monthly and annual billing is arranged with support in the same way: ask in the portal chat and the team will place the change.

Yes, on Shared and Dedicated, from Billing in the portal once your subscription is paid (add-ons are not available during the trial). Shared: +5 users for $25/month per pack (up to 2 packs); more storage: +25 GB for $25/month or +100 GB for $100/month, one band at a time (up to 110 GB included); a higher API rate: 2× (2,000 calls/hour) for $30/month or 5× (5,000 calls/hour) for $70/month, one band at a time; longer backup retention: 90 days for $15/month or 1 year for $30/month, one at a time; and Priority Support for $99/month ($950/year): your support conversations answered ahead of the standard queue, with a first-response target of 8 business hours, business hours being 9am to 6pm US Eastern, Monday to Friday, measured from when a conversation is handed to a human. Priority Support is a target, not a guarantee, no service credits are attached to it, it applies to your support conversations in the portal (email is not separately queued), and it is sold on Shared only because Dedicated and Enterprise already include the same handling and the same 8-business-hour target in the plan. Dedicated: +25 users for $100/month per pack (up to 2 packs); +100 GB storage for $60/month per band, up to 3 bands, with the database disk grown to match; API 2× (50,000 calls/hour) for $175/month; and staging days, sold as a 5-day pack for $100 charged once ($20 a day, up to 4 packs at a time). A staging copy is a throwaway copy of your own instance at its own address, leased by the day, and the days you buy never expire. The staging pack is the one item here that is charged once rather than monthly: it never renews, takes no annual discount, must be charged to a card, and is not refundable. On both Shared and Dedicated, the account owner can also add AI assistant questions: 500 more questions a month for $25/month per pack, up to 4 packs; unused questions do not carry over to the next month. Annual billing takes 20% off the recurring add-ons as well as plans ($240 for the +5 users, the +25 GB and an AI assistant pack, $960 for the +100 GB, $288 for API 2× and for 1-year retention, $672 for API 5×, $144 for 90-day retention, $950 for Priority Support, $960 for +25 users, $576 for the Dedicated +100 GB and $1,680 for Dedicated API 2×). An add-on is pro-rated for the rest of your current period and then billed with your plan; remove it at any time and the unused part is credited to your account. The founding-member discount applies to your plan only. On Shared, storage is an included quota with fair use: a storage add-on raises the quota, and nothing is blocked when you reach it. On Dedicated, the database disk is provisioned with headroom above the included quota and each band grows it; growth beyond the quota is handled with you through support. Removing a band returns the included figure to your plan's straight away, so your Usage page can read over quota for a while; the disk itself is never shrunk. Longer retention keeps your backups for longer; the full period accrues from the day you add it, so nothing already deleted comes back and a year of history exists a year later. It does not change how recent the newest one is, and deleted records stay in those backups for the retention period. Backup retention add-ons are available on Shared; on Dedicated, backups are kept 30 days and a longer period is not sold yet. One thing to know: moving between Shared and Dedicated hosting is always arranged with support rather than as a self-serve plan change, and that stays true while an add-on is active; we keep your add-ons intact.

Yes, on every plan, but it is off until your account owner turns it on in the portal and agrees to the AI assistant terms; on Enterprise it is turned on once it is added to your agreement. Once it is on, your instance gets 100 questions a month on Shared, 500 on Dedicated and 2,000 on Enterprise, with up to a fifth of the month's allowance usable in one day. If you need more, the account owner can add 500 questions a month for $25/month ($240/year) per pack, up to 4 packs, on Shared and Dedicated once your subscription is paid and the assistant is on. If the owner turns the assistant off, every extra question pack is scheduled to end at the end of the current billing period: there is no further charge after that, and no refund for the current period. Unused questions do not carry over. During the 30-day free trial every plan gets the Shared allowance (100 a month, 20 a day). It answers questions about your stock and stock movements. If the account owner also turns them on, it can prepare draft stock requests and make stock changes at no extra charge (on Shared and Dedicated; recording stock quantities is on Shared only), which change nothing until the person using it clicks Confirm; the assistant cannot undo a stock change, and apart from these it cannot change anything in OpenBoxes.

How the AI assistant works

Yes. Registered nonprofits and NGOs get $25/month off the Shared Tier monthly plan and $100/month off the Dedicated Tier monthly plan (or $300/year off the Shared Tier annual plan and $1,200/year off the Dedicated Tier annual plan); there is no nonprofit discount on the Enterprise Tier. Right now the founding-member offer (50% off for 24 months for everyone who signs up before December 31, 2026) is the bigger discount, and the two are not combined: a nonprofit that signs up now gets the founding rate first and moves to the nonprofit rate when its 24 months end.

Learn more about discounts for non-profit organizations

We accept all major credit cards (Visa, MasterCard, American Express) and US bank accounts (ACH direct debit). Enter your card directly at signup, use Apple Pay or Google Pay where your browser offers them, or connect a US bank account by logging into your bank, verified instantly, no microdeposits. Enterprise agreements are billed by invoice or purchase order (net 30) as part of the base.

No, there are no setup fees for any of our plans. You only pay the monthly or annual subscription price, plus any add-ons you choose.

Yes. Company sign-in is available now: your people sign in to OpenBoxes Lift and to your OpenBoxes instance with their company account, over SAML 2.0 or OpenID Connect, with Microsoft Entra ID, Okta, Google Workspace or any standard SAML 2.0 or OpenID Connect provider. Your organization verifies its email domain with a DNS TXT record. It is included on Enterprise. On Dedicated it is an add-on: $299/month on the Dedicated Tier monthly plan, or $2,900/year on the Dedicated Tier annual plan. It is not available on the Shared Tier. On Dedicated you buy the add-on yourself in the portal, under Billing in Browse add-ons, once your subscription is paid (not during the 30-day trial). Buying it does not switch it on: the setup is done with our team, so after you buy it (or at any time on Enterprise) email sales@openboxes.cloud or ask in the portal support chat, and tell us which identity provider you use. It does not sync users from your identity provider (there is no SCIM). People join your account the first time they sign in with their company account, and removing someone in your identity provider does not remove them here. Roles can come from your identity provider's groups, set up with our team: a group can raise a person who signs in with their company account to Viewer, User, Manager or Admin, never to account owner, and Admin only with the account owner's agreement.

How company sign-in works

From a published base and a published add-on catalog, not a mystery quote. The base is $1,800/month ($1,440/month billed annually) and includes everything in Dedicated on its own server with guaranteed CPU and memory, an SSD-backed database, a 99.9% availability target measured per instance, backups every 6 hours kept 90 days with second-region copies, upgrades on your schedule rehearsed on a copy of your data, a staging copy on demand, IP allowlisting on request, 100 users and 250 GB, priority support with an 8-business-hour response target, and MSA, DPA and invoice billing. Add-ons are priced individually: a high-availability database is +$750/month, a named Support Engineer +$1,000/month, additional users +$100/month per 25. A typical configuration (base + high-availability database + a named Support Engineer) is $3,550/month. What stays custom is exactly the list we publish: bespoke legal terms or formal security reviews beyond our standard MSA, DPA and questionnaire answers, deployment in your own cloud or region, more than 500 users or unusual capacity, multi-year terms, and capabilities not yet available on any plan (such as audit logs and custom domains). There are no secret discounts: annual billing saves 20%, same as every plan, and the founding-member offer does not apply to Enterprise. Agreements start active, with no trial.