Simple, transparent pricing
30-day free trial on Shared and Dedicated — payment method required, charged only if you keep it.
Shared
Perfect for small organizations getting started
- Up to 10 users
- 10GB storage
- 1,000 API calls/hour
- Shared database
- 99.0% uptime SLA
- 30-day backup retention
- Chat-based support
- Community access
Add-ons, self-serve
- +5 users, per pack (up to 2)$25/mo
- API 2× — 2,000 calls/hour$30/mo
- API 5× — 5,000 calls/hour$70/mo
Dedicated
For growing organizations needing dedicated resources
- Up to 50 users
- 100GB storage
- 25,000 API calls/hour
- Dedicated database instance
- 99.5% uptime SLA
- 30-day backup retention
- Priority support
Add-ons, self-serve
- +25 users, per pack (up to 2)$100/mo
- API 2× — 50,000 calls/hour$175/mo
Enterprise
Availability and change-control commitments, in a contract
- Everything in Dedicated, on its own server with guaranteed CPU and memory
- SSD-backed database sized for reporting
- 99.9% availability target, measured per instance
- Backups every 6 hours, kept 90 days, with second-region copies
- Staging copy on demand; upgrades on your schedule, rehearsed first
- 100 users, 250 GB storage, 50,000 API calls/hour, priority support with onboarding
Add-ons are added from Billing in the portal once your subscription is paid, pro-rated to start, and can be removed at any time with the unused part of the period credited. Annual billing saves 20% on add-ons too; the founding-member discount applies to the plan only. Enterprise add-ons are listed below.
Enterprise pricing, published
No mystery quotes. Enterprise is a published base — $1,800/month, or $1,440/month billed annually — plus the add-ons you choose, each with a listed price. Agreements start active (there is no trial), and the founding-member offer does not apply.
What the base includes
- Starting point — Everything in Dedicated
- Compute — Runs on its own server (4 vCPU / 16 GB) with guaranteed CPU and memory
- Database — SSD-backed database sized for reporting
- Availability — 99.9% availability target, measured per instance; remedies defined in your agreement
- Backups — Every 6 hours, kept 90 days, with copies in a second region
- Upgrades — On your schedule, rehearsed on a copy of your data first
- Staging — A staging copy of your instance on demand (7 days a month included)
- Network — IP allowlisting, managed on request
- Capacity — 100 users, 250 GB storage, 50,000 API requests/hour, 100 webhook endpoints with 50,000 deliveries/hour
- Support — Priority support with an 8-business-hour first-response target (US business hours); onboarding and guided migration included
- Contract — MSA and DPA, invoice or purchase-order billing (net 30), security-questionnaire support
Add-ons
| Component | What it includes | Price |
|---|---|---|
| High-availability database | Standby replica in a second zone with automatic failover | +$750/mo |
| Disaster recovery, standard | Rehearsed restore into a second region; recovery within hours | +$250/mo |
| Disaster recovery, warm standby | A synchronized standby in a second region; recovery within minutes | +$1,000/mo |
| Support Engineer (named) | 2-business-hour response target, minor fixes typically the same business day, 4 engineering hours a month included, direct escalation to engineering; additional hours $210/h | +$1,000/mo |
| Senior Engineer (named) | 1-business-hour response target, a fix or workaround plan, typically the same business day, 6 engineering hours a month included, priority on fixes that need an OpenBoxes image rebuild; additional hours $300/h | +$2,500/mo |
| Additional users | Beyond the included 100, in bands of 25 | +$100/mo per 25 users |
| Additional storage | Beyond the included 250 GB; SSD-backed, with 6-hourly backups and second-region copies included | +$150/mo per 100 GB |
| API rate 2× | 100,000 API requests per hour (the base includes 50,000) | +$300/mo |
| API rate 4× | 200,000 API requests per hour | +$525/mo |
| Extra staging instance, always on | A second, smaller staging instance that stays up all month | +$200/mo |
| Extra staging days | Beyond the included 7, in prepaid packs of 5 days ($100) | $20/day |
A typical configuration: base + high-availability database + a named Support Engineer = $3,550/month.
What stays custom — the whole list
Bespoke legal terms or formal security reviews beyond our standard MSA, DPA and questionnaire answers · deployment in your own cloud or region · more than 500 users or unusual capacity · multi-year terms · capabilities not yet available on any plan, such as organization SSO, audit logs and custom domains. Everything else is priced above.
No secret discounts
Annual billing saves 20% — $1,440/month billed annually — the same as every plan. That's the whole discount schedule. (The founding-member offer applies to Shared and Dedicated only.)
Frequently Asked Questions
Have questions? We have answers.
What would switching actually take?
Ask about the time, money, and effort to get started — migration help, trial terms, what happens after, and what it costs your team to move.
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