Portal Overview

The OpenBoxes Lift portal at app.openboxes.cloud is your command center for managing your OpenBoxes deployment. From here you can monitor your instance, manage users, handle billing, and launch directly into OpenBoxes with a single click.

Dashboard#

When you sign in, the dashboard gives you an at-a-glance view of everything that matters.

Instance Status#

The top of the dashboard shows your OpenBoxes instance status with a clear indicator:

Status Meaning
Running Your instance is live and accessible
Provisioning Your instance is being set up (typically takes 2-5 minutes)
Stopped Your instance has been stopped and is not accessible
Maintenance A scheduled update or migration is in progress

Usage Summary#

Below the status indicator, you will see a summary of your current resource usage:

  • Users — How many active users you have versus your plan limit
  • Storage — How much database storage your instance is consuming
  • Plan — Your current subscription tier

Quick Actions#

The dashboard provides one-click shortcuts for common tasks:

  • Launch OpenBoxes — Opens your OpenBoxes instance in a new tab
  • Invite User — Jump straight to user invitations
  • View Invoice — See your most recent billing statement
  • Get Support — Open a support request

The portal sidebar groups its pages into three sections: Workspace (Dashboard, Instance), Resources (Users, API, Webhooks, Backups, Import Data, Support chats), and Operations (Usage, Billing, Settings).

Workspace#

  • Dashboard — The at-a-glance view described above.
  • Instance — Details about your OpenBoxes deployment, including your subdomain URL, instance status, and current OpenBoxes version. This is also where you start or stop your instance, and where the Platform log and Access Log live. See Instance Management.

Resources#

  • Users — Manage who has access to your Lift account and OpenBoxes instance. Invite new users by email, assign roles, and remove users who no longer need access. See Managing Users.
  • API — Create and manage API keys and browse the API documentation. See the API Overview.
  • Webhooks — Register endpoints to receive event notifications. See Webhooks.
  • Backups — Nightly and on-demand backups, downloads, and self-serve restores. See Instance Management.
  • Import Data — The import wizard for bringing data in from a self-hosted OpenBoxes, another system, or spreadsheets.
  • Support chats — Your conversations with the in-portal support chat.

Operations#

  • Usage — Storage, users, and API calls against your plan's limits. See Usage & Monitoring.
  • Billing — Your subscription plan, payment methods, and invoices. Compare plans, upgrade or downgrade your tier, and download past invoices. See Billing & Plans.
  • Settings — Account-level settings, organized into tabs:
    • General — Organization details
    • Security — Multi-factor authentication
    • Notifications — Which email notifications you receive
    • Profile — Your name and contact details, and the session replay & analytics opt-out
    • Danger zone — Export your data or close your account

Launching OpenBoxes#

One of the key benefits of Lift is seamless access to your OpenBoxes instance. When you click Launch OpenBoxes from the dashboard (or the instance page), here is what happens behind the scenes:

  1. The portal verifies your active session with Keycloak SSO
  2. A secure handoff token is generated
  3. You are redirected to your OpenBoxes instance at your-subdomain.openboxes.cloud
  4. OpenBoxes recognizes the token and logs you in automatically

You never need to enter a second set of credentials. One login to the portal gives you access to everything.

Your Instance URL#

Every Lift account gets a custom subdomain:

https://your-company.openboxes.cloud

You choose your subdomain during signup. Subdomain changes are not self-service after provisioning — if you need a change, contact support at support@openboxes.cloud.

Getting Started#

If you have just signed up, here is a recommended first-steps checklist:

  1. Check your dashboard — Confirm your instance status shows "Running"
  2. Launch OpenBoxes — Click through to verify you can access your instance
  3. Invite your team — Add colleagues from the Users section
  4. Review your plan — Make sure your tier matches your needs
  5. Explore support — Chat support is built into the portal on every plan

Support and Status#

  • Support chat is available in the portal on every plan; past conversations are under Support chats in the sidebar. You can also email support@openboxes.cloud.
  • Platform status — Check status.openboxes.cloud for current availability and incident updates before reporting an outage.

Browser Support#

The Lift portal works in all modern browsers:

  • Chrome 90+
  • Firefox 90+
  • Safari 15+
  • Edge 90+

We recommend keeping your browser up to date for the best experience.