Billing & Plans

OpenBoxes Lift offers three plans designed for different scales of operation. You can manage your subscription, payment methods, and invoices from the Billing section of the portal.

Plan Comparison#

Feature	Shared	Dedicated	Enterprise
Monthly price	$150/mo	$600/mo	$1,800/mo ($1,440/mo billed annually)
Users	Up to 10 (+5 per add-on pack, up to 20)	Up to 50 (+25 per add-on pack, up to 100)	100 included, +$100/mo per 25
Storage	10 GB (+25 GB or +100 GB with an add-on, one band)	100 GB (+100 GB per add-on band, up to 3)	250 GB included, +$150/mo per 100 GB
API calls/hour	1,000 (2,000 or 5,000 with an API add-on)	25,000 (50,000 with an API add-on)	50,000 (100,000 or 200,000 as contract line items)
Database	Shared (isolated schema)	Dedicated instance	Dedicated instance on its own server, SSD-backed (HA add-on available)
Uptime target	99%	99.5%	99.9% target, measured per instance (remedies per agreement)
Support	Support chat + community	Support chat + priority email	Priority support (8-business-hour response target) + onboarding; named engineers as add-ons
Sign-in	Platform SSO + third-party sign-in	Platform SSO + third-party sign-in	Platform SSO + third-party sign-in
Backups	Daily (30-day retention, or 90 days / 1 year with a retention add-on) + on-demand	Daily (30-day retention) + on-demand	Every 6 hours, 90-day retention, second-region copies
Custom subdomain	Yes	Yes	Yes
IP allowlisting	—	—	Managed on request
Audit logs	—	—	—
Own server	—	—	Yes (4 vCPU / 16 GB, guaranteed CPU and memory)

We do not publish response-time targets for Shared or Dedicated support; it is best-effort, prioritised by tier. Enterprise agreements carry an 8-business-hour first-response target (US business hours), and a named engineer with a faster target is available as an add-on. Audit logs, organization SSO (SAML / your own identity provider), and custom domains are not available on any plan today; IP allowlisting is part of an Enterprise agreement (managed on request) and is not available on Shared or Dedicated.

Free Trial and Founding-Member Pricing#

Every Shared and Dedicated signup starts with a 30-day free trial. (Enterprise agreements start active, with no trial.) A payment method — a card, or a US bank account (ACH) — is required at signup, but nothing is charged until the trial ends, and you can cancel during the trial without being charged.
Founding-member rate. Signups before 2026-12-31 get the FOUNDING50 discount applied automatically: $75/mo for Shared and $300/mo for Dedicated (50% off the list prices above) for 24 months.
Annual billing saves 20%: $120/mo for Shared and $480/mo for Dedicated, billed annually — $60/mo Shared and $240/mo Dedicated billed annually for founding members.
Dedicated is self-serve. Sign up directly at app.openboxes.cloud/auth/signup?plan=dedicated; the trial and founding-member rate apply there too.

Choosing the Right Plan#

Shared — Best for Small Teams#

Ideal for organizations with fewer than 10 users getting started with OpenBoxes. You get your own isolated database schema on shared infrastructure, keeping costs low while maintaining data separation.

Dedicated — Best for Growing Organizations#

For teams that need more capacity, faster performance, and higher availability. Your OpenBoxes instance runs on its own dedicated database, giving you better performance isolation and daily backups.

Enterprise — Best for Large Organizations#

For organizations that need availability, data-protection and change-control commitments in a contract. The base is $1,800/mo ($1,440/mo billed annually) and includes everything in Dedicated on its own server with guaranteed CPU and memory, an SSD-backed database, a 99.9% availability target measured per instance (remedies defined in your agreement), backups every 6 hours kept 90 days with second-region copies, upgrades on your schedule rehearsed on a copy of your data first, a staging copy of your instance on demand, IP allowlisting managed on request, 100 users and 250 GB, priority support with an 8-business-hour first-response target (onboarding and guided migration included), and an MSA, DPA and invoice billing. A high-availability database, disaster recovery, named engineers and extra capacity are add-ons at published prices — see the pricing page. Organization SSO and audit logging are not available on any plan today, Enterprise included; organizations that need them should raise them before signing an Enterprise agreement.

Add-ons#

Add-ons raise a specific limit on your current plan without changing plan. They are self-serve on Shared and Dedicated once your subscription is paid (they are not available during the trial), and each is listed at its own price:

Add-on	Shared	Dedicated
More users	+5 users per pack, $25/mo ($240/yr); up to 2 packs (20 users)	+25 users per pack, $100/mo ($960/yr); up to 2 packs (100 users)
More storage	+25 GB $25/mo ($240/yr), or +100 GB $100/mo ($960/yr); one band at a time (up to 110 GB included)	+100 GB $60/mo ($576/yr) per band, up to 3 bands (up to 400 GB included)
Higher API rate	API 2× (2,000/hour) $30/mo ($288/yr), or API 5× (5,000/hour) $70/mo ($672/yr); one band at a time	API 2× (50,000/hour) $175/mo ($1,680/yr)
Longer backup retention	90 days $15/mo ($144/yr), or 1 year $30/mo ($288/yr); one at a time	— (backups are kept 30 days; a longer period is not sold yet)

About the storage add-on. Your storage figure is an included quota, not a hard cap, and a storage band raises the quota rather than adding an enforcement. On Shared it is fair use: nothing is blocked when you reach it, and you hold one band at a time. On Dedicated your database disk is provisioned with headroom above the included quota; each band grows the disk, online and without taking the instance down, usually within a few minutes of the add-on going Active, and growth beyond the quota is handled with you through support. Removing a Dedicated band returns the included figure to your plan's straight away — the disk itself is never shrunk, so the Usage page can read over quota until you are back inside the included figure.

About the retention add-on. Retention sets how far back your backups go — with 1-year retention, backups are kept for a year instead of 30 days. It does not change how recent the newest backup is (a nightly backup is still up to 24 hours old), and the full period accrues from the day you add it rather than appearing at once. Because backups are kept for the whole period, deleted records remain inside them for that period. It is sold on Shared today.

Enterprise add-ons (high-availability database, disaster recovery, named engineers, users, storage and API bands) are listed on the pricing page and added to your agreement through sales.

Adding an Add-on#

Go to Billing in the portal sidebar
On the Add-ons card, click Browse add-ons
Click Add next to the add-on you want (for a user pack, choose how many packs)
The dialog shows What you pay — the exact amount charged today and what your next invoice will be — then click Add to plan

Once the add-on's row on the Add-ons card shows Active, the new figure applies and shows on the Usage page (a longer retention shows on the Backups page). On Dedicated the included figure moves straight away; the database disk itself is resized in the background and usually catches up within a few minutes. To change the number of user packs — or Dedicated storage bands — click Change on the add-on's row. One API band, one Shared storage band and one retention length can be active at a time, so to move between API 2× and 5×, between +25 GB and +100 GB on Shared, or between 90-day and 1-year retention, remove the current one first (the unused part of the period is credited) and then add the other.

How Add-ons Are Charged#

Pro-rated to start. You are charged today for the remainder of your current billing period only; after that the add-on is billed with your plan, on your plan's billing date and interval, and renews with it.
Annual billing saves 20% on add-ons, the same as on plans.
The founding-member discount applies to your plan only — add-ons are always at their listed price.

Removing an Add-on#

Go to Billing in the portal sidebar
On the Add-ons card, click Remove on the add-on's row
Confirm with Remove add-on

The add-on stops applying straight away and the unused part of the current period is credited to your account, against your next invoice. You can add it again at any time. If removing a user pack leaves you with more users than your plan allows, existing users keep their access, but new invitations are refused until you are back under the limit.

Add-ons and Plan Changes#

While an add-on is active, moving between Shared and Dedicated hosting is arranged with support rather than completed as a self-serve plan change — if you are planning that move, do it first, or ask in the support chat.

Upgrading Your Plan#

Moving from Shared to Dedicated is arranged with support rather than completed in the portal: ask in the support chat and we schedule the move with you (see Instance Management for what happens to your instance). For other plan changes:

Go to Billing in the portal sidebar
Click Upgrade plan
Select your new plan
Review the pricing change
Click Confirm upgrade

What Happens When You Upgrade#

Immediate effect — Your new plan features are available right away
Prorated billing — You are only charged the difference for the remainder of your current billing period
Data preserved — All your OpenBoxes data carries over. Nothing is lost during an upgrade.
Shared to Dedicated — Arranged with support. Your data is moved from the shared database to a dedicated database instance during a short window agreed with you, and your instance is briefly unavailable while it happens.
New limits apply — User limits, storage, and other quotas update to match your new plan

Downgrading Your Plan#

To downgrade:

Go to Billing in the portal sidebar
Click Upgrade plan to open the plan comparison
Click Downgrade on the lower-tier plan
Review any adjustments needed (see below)
Click Confirm change

Before You Downgrade#

Make sure your current usage fits within the lower plan's limits:

Users — If you have more users than the lower plan allows, you need to remove users first
Storage — If your storage exceeds the lower plan's included quota, that figure becomes an overage against the lower plan's quota. Nothing is blocked because of it and fair use applies — see Usage & Monitoring for what that means on each plan
Add-ons — A move between Dedicated and Shared hosting while an add-on is active is arranged with support, not completed self-serve (see Add-ons and Plan Changes above)

The portal will warn you about any conflicts before processing the downgrade. Downgrades take effect at the end of your current billing period.

Payment Methods#

Lift accepts the following payment methods:

Credit/debit cards — Visa, Mastercard, American Express (both during signup and in the Billing page's add/update dialog you can enter your card directly or provide it via Apple Pay or Google Pay where your browser offers them)
US bank accounts (ACH direct debit) — available at signup, for US bank accounts only. You connect your account by logging into your bank right in the signup form, so verification is instant — no microdeposits. Bank accounts can only be added during signup; the Billing page's add/update dialog takes cards only (entered directly, or via Apple Pay or Google Pay).
Invoice or purchase-order billing (net 30) — part of every [Enterprise] agreement

A few things to know about paying by bank debit:

Bank-debit payments can take up to 4 business days to confirm after they are submitted, so an invoice remains Open for a few days while the debit is processing.
Refunds to a bank account arrive as a separate credit (typically around 3 business days), not a reversal of the original debit.
An ACH dispute raised through your bank is final — there is no appeal process — and the disputed bank account can no longer be used with Lift. Add a card under Billing > Payment Methods to keep your service going.

Adding or Updating a Payment Method#

Go to Billing in your portal
Click Add Payment Method (or the Update payment method link at the bottom of the payment method card)
In the Add Payment Method dialog, enter your card details directly or provide them via Apple Pay or Google Pay
Click Add payment method

Your payment information is securely processed and stored by Stripe. Lift never sees or stores your full card or bank account number.

Invoices#

Invoices are generated at the start of each billing cycle. Your billing cycle is anchored to the date you signed up (after the 30-day trial), not to the calendar month, so a monthly invoice lands on the same day each month. Invoices are available in the portal:

Go to Billing > Invoices
Click on any invoice to view details
Click Download PDF for your records

Invoices are also emailed to the account's billing contact.

Failed Payments#

If a payment fails, you receive a failed-payment email for each retry; the final failure sends the account-suspended email. What happens next depends on how you pay:

Card payments. The charge is retried automatically — roughly 1, 3, and 5 days after the initial failure. If the final retry also fails, your instance is suspended until a successful payment is made.

Bank-debit (ACH) payments. A bank debit can take up to 4 business days to confirm, so a failure can surface a few days after the payment date. Failed debits are retried automatically by Stripe. If an invoice is still unpaid 14 days after its date, your instance is suspended until a payment succeeds — a debit that is still processing at that point defers suspension rather than triggering it. Bank accounts can only be added during signup, so if a debit keeps failing, add a card under Billing > Payment Methods and set it as your default payment method.

A suspended instance means:

Your OpenBoxes instance is stopped and inaccessible
Your data is preserved and not deleted
Portal access remains active so you can update payment methods
Service resumes immediately once payment is resolved

Suspension is not cancellation — your subscription is not canceled automatically. Cancellation is always an explicit action you take (see below).

Cancellation#

To cancel your subscription:

Go to Billing in the portal sidebar
Click Cancel subscription
Choose Cancel anyway (or Pause instead — pausing keeps your data and configuration and can be resumed within 90 days)
Confirm the cancellation

After Cancellation#

Cancelling stops the subscription; it does not close your account or delete your data.

Your subscription remains active until the end of your current billing period
You can continue using OpenBoxes until then
After the period ends, your instance is suspended and is no longer accessible
Your data stays in place — there is no deletion deadline attached to a cancellation
Your portal login keeps working, so you can resubscribe from Billing and pick up where you left off

Closing Your Account#

Closing the account is a separate, deliberate action under Settings > Danger zone. Closure is recoverable for 30 days, after which your OpenBoxes data is permanently deleted. Export your data first (see below).

Data Export#

You can export your data yourself at any time from Settings > Danger zone > Export my data. You can also export individual reports and lists from within OpenBoxes. We recommend exporting everything you need before cancelling or closing your account.

Enterprise Billing#

[Enterprise] pricing is published: a base of $1,800/mo ($1,440/mo billed annually, $17,280/yr) plus the add-ons you choose, each at its listed price — see the pricing page for what the base includes and the full add-on catalog. How Enterprise billing works:

Invoice or purchase-order billing (net 30) is part of the base — no card is required
Annual billing saves 20%, the same as every plan; that is the whole discount schedule, and the founding-member offer does not apply to Enterprise
No trial — Enterprise agreements start active on signature
Changes to an agreement (adding an add-on, more users or storage) are arranged with our sales team

For Enterprise billing questions, use the Contact Sales form or email sales@openboxes.cloud.