Billing & Plans

OpenBoxes Lift offers three plans designed for different scales of operation. You can manage your subscription, payment methods, and invoices from the Billing section of the portal.

Plan Comparison

Feature Shared Dedicated Enterprise
Monthly price $150/mo $600/mo Custom pricing
Users Up to 10 Up to 50 Unlimited
Storage 10 GB 100 GB Custom
Database Shared (isolated schema) Dedicated instance Dedicated cluster
Uptime target 99% 99.5% Per agreement (99.9% target)
Support Chat-based (48h response) Chat + priority (24h response) Priority (4h response) + dedicated CSM
Sign-in Platform SSO + third-party sign-in Platform SSO + third-party sign-in Platform SSO + third-party sign-in
Backups Daily (30-day retention) + on-demand Daily (30-day retention) + on-demand Daily (30-day retention) + on-demand
Custom subdomain Yes Yes Yes
IP allowlisting --- --- ---
Audit logs --- --- ---
Dedicated cluster --- --- Yes

Choosing the Right Plan

Shared --- Best for Small Teams

Ideal for organizations with fewer than 10 users getting started with OpenBoxes. You get your own isolated database schema on shared infrastructure, keeping costs low while maintaining data separation.

Dedicated --- Best for Growing Organizations

For teams that need more capacity, faster performance, and higher availability. Your OpenBoxes instance runs on its own dedicated database, giving you better performance isolation and daily backups.

Enterprise --- Best for Large Organizations

For organizations with strict compliance requirements, large user bases, or the need for advanced security features. Includes everything in Dedicated on a larger resource profile, with custom terms and a named account contact; capabilities like organization SSO, audit logging, and IP restrictions are scoped per Enterprise agreement rather than included by default.

Upgrading Your Plan

To upgrade:

  1. Go to Billing in the portal sidebar
  2. Click Change Plan
  3. Select your new plan
  4. Review the pricing change
  5. Click Confirm Upgrade

What Happens When You Upgrade

  • Immediate effect --- Your new plan features are available right away
  • Prorated billing --- You are only charged the difference for the remainder of your current billing period
  • Data preserved --- All your OpenBoxes data carries over. Nothing is lost during an upgrade.
  • Shared to Dedicated --- Your data is migrated from the shared database to a dedicated instance. This migration typically takes 15-30 minutes during which your instance is briefly unavailable.
  • New limits apply --- User limits, storage, and other quotas update to match your new plan

Downgrading Your Plan

To downgrade:

  1. Go to Billing in the portal sidebar
  2. Click Change Plan
  3. Select a lower-tier plan
  4. Review any adjustments needed (see below)
  5. Click Confirm Downgrade

Before You Downgrade

Make sure your current usage fits within the lower plan's limits:

  • Users --- If you have more users than the lower plan allows, you need to remove users first
  • Storage --- If your storage exceeds the lower plan's limit, you need to reduce your data first

The portal will warn you about any conflicts before processing the downgrade. Downgrades take effect at the end of your current billing period.

Payment Methods

Lift accepts the following payment methods:

  • Credit/debit cards --- Visa, Mastercard, American Express (both during signup and in the Billing page's add/update dialog you can enter your card directly or provide it via Apple Pay or Google Pay where your browser offers them)
  • US bank accounts (ACH direct debit) --- available at signup, for US bank accounts only. You connect your account by logging into your bank right in the signup form, so verification is instant --- no microdeposits. Bank accounts can only be added during signup; the Billing page's add/update dialog takes cards only (entered directly, or via Apple Pay or Google Pay).
  • Invoiced billing --- [Enterprise] agreements can arrange invoiced billing (including payment by bank transfer) as part of the contract

A few things to know about paying by bank debit:

  • Bank-debit payments can take up to 4 business days to confirm after they are submitted, so an invoice remains Open for a few days while the debit is processing.
  • Refunds to a bank account arrive as a separate credit (typically around 3 business days), not a reversal of the original debit.
  • An ACH dispute raised through your bank is final --- there is no appeal process --- and the disputed bank account can no longer be used with Lift. Add a card under Billing > Payment Methods to keep your service going.

Adding or Updating a Payment Method

  1. Go to Billing in your portal
  2. Click Add Payment Method (or the Update payment method link at the bottom of the payment method card)
  3. In the Add Payment Method dialog, enter your card details directly or provide them via Apple Pay or Google Pay
  4. Click Add payment method

Your payment information is securely processed and stored by Stripe. Lift never sees or stores your full card or bank account number.

Invoices

Invoices are generated on the first of each month and are available in the portal:

  1. Go to Billing > Invoices
  2. Click on any invoice to view details
  3. Click Download PDF for your records

Invoices are also emailed to the account's billing contact.

Failed Payments

If a payment fails, you receive a failed-payment email for each retry; the final failure sends the account-suspended email. What happens next depends on how you pay:

Card payments. The charge is retried automatically --- roughly 1, 3, and 5 days after the initial failure. If the final retry also fails, your instance is suspended until a successful payment is made.

Bank-debit (ACH) payments. A bank debit can take up to 4 business days to confirm, so a failure can surface a few days after the payment date. Failed debits are retried automatically by Stripe. If an invoice is still unpaid 14 days after its date, your instance is suspended until a payment succeeds --- a debit that is still processing at that point defers suspension rather than triggering it. Bank accounts can only be added during signup, so if a debit keeps failing, add a card under Billing > Payment Methods and set it as your default payment method.

A suspended instance means:

  • Your OpenBoxes instance is stopped and inaccessible
  • Your data is preserved and not deleted
  • Portal access remains active so you can update payment methods
  • Service resumes immediately once payment is resolved

Suspension is not cancellation --- your subscription is not canceled automatically. Cancellation is always an explicit action you take (see below).

Cancellation

To cancel your subscription:

  1. Go to Billing > Subscription
  2. Click Cancel Subscription
  3. Select a reason (optional but appreciated)
  4. Confirm the cancellation

After Cancellation

  • Your account remains active until the end of your current billing period
  • You can continue using OpenBoxes until then
  • After the period ends, your instance is stopped
  • Your data is retained for 30 days after cancellation
  • You can reactivate your account within those 30 days and pick up where you left off
  • After 30 days, your data is permanently deleted

Data Export

Before cancelling, you can export your data from within OpenBoxes. We recommend exporting everything you need before your subscription ends.

Enterprise Billing

[Enterprise] accounts receive custom pricing and can opt for:

  • Annual billing with a discount
  • Alternative billing arrangements (such as invoicing) can be discussed per agreement
  • Custom contract terms negotiated with your account manager

Contact your dedicated Customer Success Manager or email sales@openboxes.cloud for Enterprise billing inquiries.